Returns & Exchanges Policy
At OiOi, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unworn items with original tags still attached into their original packaging to ensure they are protected during transit.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your package.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking receipt; we will process your refund within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing